Common Stone Problems

Stone is one of the most beloved and enduring building materials, and while its beauty and endurance are make it a preference, sometimes stone will become damaged and lose the intended look. Here are a few questions we encounter often. If you have a stone care question, don’t hesitate to contact us.

damaged stone restoration

FAQ (6)

Why is my marble or limestone hazy?

When a polished marble or limestone floor appears “hazy”, “cloudy” or “dull”, it is generally a sign that either an incorrect cleaning solution has been used (i.e., one that is too acidic), that the floor has withstood high traffic and tiny scratches from grit or sand have adversely effected the polish or both.

When this occurs, it’s time for diamond honing (restoration) to take place.

This restoration process is achieved by using a series of diamond abrasives of different grits, to first remove the damage, such as the scratches or etch-marks, and then, as finer and finer diamond abrasives are used to produce a perfectly smooth floor which is ready to be polished.


Why are my stone tiles cracked?

When cracks occur, there can be a wide variety of causes. If you have a marble floor, a crack can result from something being dropped on the soft stone. It could also be caused from a structural shift in the floor that can sometimes cause several tiles to crack, or it could be simply because a vein, which is a naturally weak part of the stone, gives way.

Depending on the location, cause and severity of the crack, the course of action will vary. Sometimes a professional can use various epoxies or resins with color matching techniques, to fix the crack or cracks. Often times, these repairs are stronger than the original stone. Other times, due to the severity of the crack or the location, the entire tile may need to be removed and replaced. The solutions to any of these problems can be determined by on on-site inspection.


Why is my stone scuffed?

Scuffs on stone floor are caused by shoe heels and the rubber wheels from luggage and are inevitable in high traffic areas. They can be easily removed with the right technique and cleaning products. Consult a professional like Boston Stone Restoration for a regular maintenance plan.


How to do you remove “etching” from stone?

Etching is when the stone is exposed to acidic products and as such they polished surface is eaten away. By diamond honing the floor, a professional will gently remove about 1/132nd of an inch off the surface thus removing the damage. Using polishing compound, they then restore the shine to the clients desired level.


How to get a stain out of marble, granite or other natural stone?

Marble, Granite and other natural stone staining is a result of a pigment seeping into the pores of the stone. Different stones have different porosity and some are more prone to staining than others.  If this occurs, a professional will apply a poultice to draw out the stain and then seal the stone to help prevent further damage.


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Can I repair deep scratches in natural stone?

When a large scratch or gouge appears in your marble, granite or natural stone tile, floor or counter tops, you definitely need a professional to repair the damage. By diamond honing the area and removing the layer that has the gouge, they can use polishing compounds and bring the floor back to it’s original finish minus the damage.


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