As a company, our values are centered around providing exceptional customer experiences. We understand that our success depends on happy customers, and that’s why we strive to go above and beyond with every interaction. Here are five key elements that we believe create a 5-star experience for our customers:
1. Live person answering phone or call back within one business day
We understand that no one likes to be kept waiting, especially when they’re trying to get something done. That’s why we make it a priority to answer our phones promptly and provide a live person to assist with any questions or concerns. If we’re unable to answer right away, we promise to call back within one business day to ensure that our customers feel valued and important.
We understand that our customers want to know what they’re getting into before they commit to a project. That’s why we provide a professional in-home written estimate or electronic version that outlines all of the details of the job. We believe that transparency is key to building trust with our customers and ensuring that they have a positive experience with our company.
3. Day of Job: Prep communication
We understand that our customers have busy schedules and don’t want to be left waiting around all day for us to show up. That’s why we provide day-of job/prep communication from our team to let our customers know when we’re on the way. We also ensure that our technicians are in uniform and ready to work when they arrive. We take pride in being punctual and respectful of our customers’ time.
4. Techs in uniform, protect surrounding areas with drop clothes and door mat/booties as needed
We understand that our customers value their homes and want to ensure that they’re protected during any work we do. That’s why we make sure that our technicians wear uniforms and use drop clothes, door mats, and booties as needed to protect the surrounding areas. We believe that attention to detail is key to providing a high-quality experience for our customers.
5. Exceptional top-quality work
Finally, we understand that our customers want their projects to be done right the first time. That’s why we provide exceptional top-quality work that meets or exceeds our customers’ expectations. We take pride in our craftsmanship and strive to ensure that our customers are completely satisfied with the finished product.
BONUS: Leave-behind gift and quality call follow-up
To round out the 5-star experience, we like to leave behind a small token of appreciation for our customers. This could be anything from a branded pen to surface cleaner, but the intention is to show our customers that we appreciate their business and want to continue building a relationship with them. We also follow up with a quality call to ensure that our customers are completely satisfied with the work we’ve done and to address any concerns they may have.
We believe that providing a 5-star experience for our customers is essential to our success as a company. By prioritizing live person phone calls, professional estimates, day-of job/prep & communication, attention to detail, and exceptional work, we’re able to create lasting relationships with our customers and provide the highest level of service possible.